Faq

DIMOX Metals – Frequently Asked Questions (FAQ)

Exporters of High-Quality Metal Materials & Products

1. What types of materials does DIMOX export?

We export a wide range of industrial metals including:

  • Aluminum (sheets, coils, plates, bars, extrusions)
  • Copper (sheets, rods, tubes, coils)
  • Stainless Steel (sheets, plates, pipes, fittings)
  • Carbon & Alloy Steel (hot-rolled, cold-rolled, bars)
  • Titanium (sheets, rods, wire, medical-grade products)
2. Which industries does DIMOX serve?

DIMOX supplies to industries such as:

  • Aerospace
  • Automotive
  • Shipbuilding
  • Electronics
  • Construction
  • Medical Equipment
3. Do you provide customized or cut-to-size services?

Yes, we offer custom cutting, precision machining, surface treatment, and packaging tailored to client specifications.

4. What certifications do DIMOX products comply with?

Our products comply with ASTM, EN, JIS, ISO, and RoHS standards. We provide mill test certificates (MTC) and third-party inspection upon request.

5. What is the minimum order quantity (MOQ)?

MOQ varies depending on the product type. For most metals, the minimum order starts at 100 kg or 1 ton, depending on size and customization.

6. What are your payment terms?

We accept T/T, L/C, PayPal, and Western Union. Bulk orders and long-term clients can negotiate flexible terms.

7. Do you ship globally?

Yes, we offer global shipping via air freight, sea freight, and express courier. DDP, CIF, and FOB terms are available.

8. How long is your lead time?

Typical lead times range from 7 to 25 working days, depending on material type and order quantity.

9. How do I request a quote?

Please send your inquiry to sales@shanghaidimox.com with details such as material, size, quantity, and destination. Our team will respond within 24 hours.

10. Do you support OEM or branding services?

Yes, DIMOX supports OEM, private labeling, and custom packaging for distributors and wholesalers.